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frequently asked QUESTIONS

 
company
 
 

How long have you been in business?

Throw Me A Bone Inc. has been proudly serving Manhattan’s pet community since 2008.


Is Throw Me a Bone an insured & bonded company?

Yes, Throw Me A Bone Inc. is fully insured & bonded through the Business Insurers of the Carolinas.


How do I get in touch with you?

Phone / 855.862.2692

Email / info@tmab.nyc


What are your normal operating hours?

8:00am to 6:00pm

7 days a week


How do I become a walker for Throw Me A Bone?

If you feel you’d be great fit for our team we’d love to hear from you. 

Please fill out an online application here.

 
services
 
 

What areas do you service?

We cover most of Manhattan south of 100th Street. Check here to see if we cover your area.


How do I sign up for your services?

Simply click the Sign Up button at the top of this page 

to setup a username/password. Once logged in: 

  1. complete a client profile
  2. complete a pet(s) profile
  3. enter your credit card information

After completing the registration process, one of our managers will contact you to confirm your pet care needs and customize your service experience.


How do I request a service?

It’s very easy. Log in to your account to access your calendar. Select the date, service, & time, then click submit. We’ll approve your request up to 4 hours in advance. 

Note: We do not accept requests via text or email, so please be sure do it online to guarantee your services.


What if I'd like to request an early morning or late evening walk?

All services requested before 8:00am, or after 6:00pm, are subject to availability and will incur an additional $10 early/late fee.


What if I'd like to request a weekend service?

All Saturday & Sunday services are subject to availability and will incur an additional $10 weekend fee.


What if I need a last minute walk?

We’ll always do our best to accommodate your last minute requests. However this would be dependent on walker availability, and we may need some flexibility to make it happen.


How many walks must I schedule each week to qualify for a discounted walk package?

You will need to schedule a minimum of 3 walks per week to qualify for a discounted walk package. A list of our packages can be found here.


Do you do pack walking?

Never. Large packs are unsafe. However we do believe socialization is great for the dogs. So we will do small groups of no more than 3 at a time when possible. This keeps things safe and manageable for us, and still fun for your pup.


Will you ever take my dog off leash or to the dog run?

Your dog will remain on leash and by our side at all times. 


What if my pet becomes ill while in your care?

In the event your pet becomes severely ill or injured while in the care of one of our staff we’ll be sure to notify you (or your emergency contact) immediately. If you (or your contact) are not available we will consult the expertise of your vet, or our own in-house vet, Dr. Rob Proietto, for proper care.


If I take a vacation will I lose any walks from my package?

No, we will place your package on hold while you're on vacation.


Do you provide cat sitting services? 

Yes! Our cat sitting service is easy and convenient. Visits are for 30min and include: feeding, fresh water, litter maintenance, and plenty of play time. 


Can you give my pet medication, or feed them if needed?

Absolutely. We’re happy to assist pets with special needs such as administering medications, fluids or special dietary supplements. We can also put down your pet’s meal if you won’t be able to. Feedings are also included.


How does your in-home grooming service work?

We don’t use mobile grooming vans or cages, which means a safe, clean and relaxing environment for your pet. Bathing will typically take place in your bathtub or sink, with all blow drying done by hand. Haircuts and styling can be breed specific, or custom tailored to your preference. We’ll clean up after it’s all done. 


Do I have to be home for the grooming?

If you’re not able to be home, that’s okay. All we need are two towels, and a broom or vacuum to clean up afterward. Our groomer will handle the rest. And you can come home to a nice, clean pup.

 
staff
 
 

What does your hiring process entail?

Potential candidates go through an initial phone interview to ensure they meet TMAB requirements of proper experience and education. Those who meet our standards are invited to our office for a more formal sit down interview, as well as full background and reference checks. New hires partake in a two week training and field evaluation program before starting walks on their own.


Will the same person be taking care of my dog each day?

Yes, we're big on building relationships with you, and your dog. So you will be assigned a primary pet care provider who will walk your dog each day, unless they're out sick or on vacation.


Will I get to meet my new walker or sitter before starting services?

Yes. Before we’re to start any services, we will arrange for a short meet and greet to see how your pet and our caretaker get along. This is also a great opportunity to go over your pet’s routine and answer any questions.


What if I feel my walker or sitter isn’t a good fit for my pet? 

If you’re not happy, we’re not happy. If for some reason you would like a different caretaker for your pet, we will work to match one of our other staff members to best fit your needs. 


Is it okay to tip my walker or sitter?

Yes! Tips are never expected, but always appreciated. You can give it to your walker, or add it to your next invoice.

 
cancellation policy
 
 

What if I need to cancel a scheduled service?

Canceling is a cinch. Simply log in to your account to request a 

cancellation of your service. Please note: We do not accept cancel 

requests by text or email.


Is there a fee for last minute cancellations?

Any cancellation made within 12 hours of the scheduled service will 

be charged in full.

 
payment
 
 

Do you accept credit cards?

Yes, we accept American Express, VISA, Mastercard, and Discover card. 


How do I pay for services?

All payments are processed through our online system. The card you have on file will be charged and an invoice will be emailed to you.